Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. Originally, total costs 20k THB, but end up with 50k THB. This is for your convenience and in order to avoid any unwanted interruptions in service. Assistant Global Customer Service at Regus. Transparency is very important to us, and all services can be opted in/out through your online account. If you refuse to pay their bogus invoices they will send you to collections. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. Best regards, Open the Amazon Prime cancellation page. Michelle Spire Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. Also they thretaten u with debt collector and give all ur personal data for them. Just terrible management at Regus. We have a team of specialists available 24/7 to help you find the best solution for your business. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Meet in any city. Once a class has ended, no changes can be made . If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Save my name, email, and website in this browser for the next time I comment. Does anyone know how to get the GBP payment back? this is absolutely gross and scam. It should also state the reason behind why you want to cancel the membership. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. Hi Vladyslav, This is held for seven days only as a fraud-prevention measure. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. Besides, the facilities provided by you are also impeccable. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. Because if he expected it, why would he sign the contract? Thank you for setting up this process for me. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. Fancy a bit of a hack for lounge access? same goes with debt collector from malaysia that emailed me abt 3 months ago. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. Lorraine Brule document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. I sincerely apologise if you have experienced billing errors. From,Hedy GreeneAp. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Absolute disregard for tenants. They only communicate via email. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. My review may get lost in the mix because there are an abundance of negative reviews about Regus and justifiably so. Hi Dr. Carrie Jaffe, thank you for getting in touch. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel I found someone. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! Lorraine Brule I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. And that`s why I decided to write this post because. Youll be billed each month. This article was previously written by Matt Moffit. If travelling as a couple do we need 2 memberships? Cookies Policy Our team is ready to answer your questions. It is also worth checking that our emails are not landing in your spam folder. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream You can also choose a coworking or office membership for 5,10, or unlimited days a month. As far as the payment is concerned, it has been made in full. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. Your language and other settings can be amended through your online account i. E., myregus.com. I was using the regus for couple years. Lorraine Brule Hi Latasha, But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. What Regus did: I have tried ending my service with Regus but they won't allow me to end. Such companies should not exist. Book on the day or in advance via the app. Boost your business and gain an instant local presence with a virtual office in Fort Wayne. This company responds to reviews on average within 3 days. Your email address will not be published. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Your satisfaction is very important. So I assumed the purchase transaction failed and chose a different vendor. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. 2023 Trustpilot, Inc. All rights reserved. However, we also have a business to run and cannot cancel signed agreements. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. All of our services and costs are detailed in the agreement you signed. Lorraine Brule Guide to the DragonPass lounge membership program. And again, there is simply no legitimate reason for this. She at least implied that Hannah`s use of the printer was a nuisance. Nice offices and friendly people. There is high turnover with their reception staff and they have terrible customer service. I paid for the service up until that point. Not only they refuse to return my deposits they also threaten me with lawsuit This has resulted in our staff not coming into work because of unfavourable working conditions. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Account Number: [protected] In case, there is any cancellation fee or refund, make sure to include the same in the letter. The global pandemic has hit lots of businesses in different ways. Kind regards, It was an outstanding experience at the gym. They are real scum bags. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. We would like to confirm that your concern is since been resolved as per the details shared with you. Kind regards, Michelle Spire Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. 2.3.2. Its an automated process. I checked my email and didn't see any confirmation emails from Regus. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. Regus received the letter and allowed me to cancel my agreement with them! Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). I apologise if you are not completely satisfied with the service. We can assure you that our teams are always happy to help. I have had no regrets having my office here and am committed to staying with them. {Address} If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Comfortable, professional environments. Do not do business with this company! Assistant Global Customer Service at Regus. I didn't know if the transaction actually went through. Though I discontinued using the office after 11/30/21, I have paid for December. I really thought that this company would be a good option for expanding our business. Companies can ask for reviews via automatic invitations. Make it brief, not elaborate. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. I would like to request you to cancel my membership with you kindly. Doing so will take you to a sign-in page. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. If your home club is closed, please contact our member services department. It then states that you must provide this written notice at least three months before that end date. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Only pay for the services you need and access workspaces when required. That exception is made on the understanding that an additional service retainer is payable. Thanks again for everything I will be happy to recommend your services! You should receive your refund within 30 days after your end date.
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