Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. We didnt just evolve the remote contact center model, we revolutionized it. We'd have had to build out a lot of infrastructure. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Keep contractors happy with accurate payments on time, every time. The background check requires a $24.99 processing fee paid directly to our vendor. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Love the flexibility of the jobs, but wish training was paid. Forgot Password Enter the email address associated with your account. Outspoken. Login to track your existing support requests. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . The freedom of an entrepreneur. Login. Independent Contractor management Ditch the paperwork and endless manual tasks. Still have questions? In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. You can also manage cookies in your browser settings. Earning potential. Not sure which client opportunity (or opportunities!) But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? We use cookies to improve your experience on our website. Client opportunities may have additional requirements, including expanded client-specific certification. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Login to know the status of the ticket. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. This means you can choose when, where, and how often to work! Learn about Liveops Enterprise Solutions Click Here . Learn more about how Liveops virtual contact center solutions can scale your business. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Quickly assessing customer needs and providing sound solutions. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Norton 360 with LifeLock helps keep your digital life safer. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. But we were just relentless, and in one year we moved all of our workloads to the cloud. About Liveops Employee benefits & perks. You can actually enable a person to get to an application through the Okta platform. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Once the Openforceplatform was in place, a major pressure point was released. Support. fits your experience, personality, and preferences the best? View our background requirements here. We understand the complex nature of managing independent contractors. Earning potential. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Remote work is undeniably popular and LiveOps offers that. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. A wide array of jobs -- many of them well-paid -- don't require a degree.. Liveops employees can directly contribute to the success of students journeys through college into . Their consistency, professionalism and customer service are unparalleled in the industry. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Grow your home business through Liveops client network, working with the brands you know and love. As a lot of people in the company say: it just works. Pros. You can make money teaching it online. Check the Eligibility requirements and make sure were currently accepting applications in your state. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Flexibility. Managing multiple systems, programs, and screens simultaneously. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Cons. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Sign an Independent Contractor Agreement. Is Liveops nation legit? That syncs to Okta and then that person cannot access any applications. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here The sign-in URL is the web address you use in your desktop browser to access your company portal. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Login to track your existing support requests. Openforce simplifies your contractor management processes by providing a single platform solution. Avoid Recruiting Scams No problem. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Love the flexibility of the jobs, but wish training was paid. This is critical, says Huckabay. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Want to become a Liveops agent? That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. (sales@liveops.com) Press & Media. Which equals no money! Or you do, but sit & sit with few to no calls? Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Life doesnt always run on a schedule. Developer Center. Documenting details of calls and customer interactions. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. . Liveops offers work from home in customer service and sales. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Copyright 2023 Liveops, Inc. All rights reserved. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Then, this is the place where you can find some sources which provide detailed information. Were now out of the back room and working with the business to add direct value, Huckabay says. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. To find out more, read our Privacy Policy and Cookie Policy. Improving Peoples Lives. Cons are having to provide your own equipment. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. To find out more, read our Privacy Policy and Cookie Policy. If there are system issues, you will not get paid. Provide support to users of top tax software providers. TMCF is the nation's largest organization exclusively representing the Black College Community. Hard to get in contact with managers for help. The background check requires a $24.99 processing fee paid directly to our vendor. Liveops Nation Login. Be the customer care voice of top brands, providing best-in-class service. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. No matter what industry, use case, or level of support you need, weve got you covered. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Forgot password? Autonomy. We would like to show you a description here but the site won't allow us. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Support. Scottsdale, AZ 85257. Its a good company depending on the project you are on. Gift Matching When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. To accept cookies continue browsing as normal. I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Be a superhero sales agent with great earning potential. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Scottsdale (headquarters) 1365 N. Scottsdale Rd. Join Liveops Nation and experience the freedom and autonomy of being self-employed! They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. REDUCE RISK Rest assured your contractor compliance is always audit-ready. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Enterprise Solutions. Here's everything you need to succeed with Okta. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. Ditch the paperwork and endless manual tasks. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Users verify their identity by . Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Liveops is a recognized thought leader in the virtual contact center and customer service industries. From professional services to documentation, all via the latest industry blogs, we've got you covered. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Okta offered exactly what Live Nation needed. Whats it like to be self-employed and provide virtual contact center services? To find out more, read our Privacy Policy and Cookie Policy. Also the hiring process is long and it's unpaid. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Connect and protect your employees, contractors, and business partners with Identity-powered security. They love it because it does what it's supposed to do.. I don't mind the extra training if they had compensation for it. Our developer community is here for you. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Want to become a Liveops agent? Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Come on board! Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Get started on your new home business Flexibility. Universal Login. Discipline and setting expectations of yourself are key to working from home. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Heres a direct link to where you can sign up. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. But, the site does not guarantee that youll take calls during those hours. Liveops Okta. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Passwordless. Main hustle or side gig its all up to you. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. Companies across a variety of industries trust Liveops to provide virtual contact center services. If there are system issues, you will not get paid. Guide customers through the claims process. I still love it., I strongly recommend not working for this company. Enjoy the freedom and flexibility of being your own boss. Not everyone will be as precious with your business as you are. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Best of Antivirus Software. Goodbye long commutes, rigid schedules, and busybody managers. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. If you are looking for Liveops Agent Portal Okta? Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. One where youre provided with free warm leads? Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Across the web. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. Browse case studies, customer service tips and other helpful resources for enterprises. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. For 10 years, she successfully owned and operated her own business in her home state of Indiana. By Veronicas pandemic story is unfortunately all too common. Login to know the status of the ticket. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. I wish there was some type of base pay. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Support. All rights reserved. Hello, Liveops. This was a tight category! We cant do this. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Liveops is a recognized thought leader in the virtual contact center and customer service industries.
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