I ordered 3 items this month on Posh. Also, if youre selling as a business, youll want to keep up a professional image of your business. Yep, I've had it happen a few times. They care whether or not you have the item they are searching for. Make sure your item is well-lit so your pictures dont turn out grainy. Click "My purchases." 4. I must have mixed up the labels. This activity is strictly prohibited on Poshmark for essential items. Select Problems/Order Inquiry. Outcomes are typically return approved, denied, or funds released to both parties. ; Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address.. 2 1/2 weeks in, they absolutely plummeted. New comments cannot be posted and votes cannot be cast. In this post, Ill share with you what you can do when a Poshmark case is opened to give you the best chance of a fair resolution. You . Select Submit. Poshmark does not have a direct messaging system between buyers and sellers (although there is a workaround), so if there are any disputes or problems, you typically go to Poshmark first, they are in control-in the drivers seat with you and the seller in the back seat. It could go in the buyers favor or the sellers favor. No not at all, the candle is sitting on my dining room table Lol. The buyer and the seller do not pay. The buyer has only a few days to ship the item. Hi so sorry I dont know why this posted here! This new sort order is simply not working for many of you. Though she said she'd ship the next day, she kept the item for nine days which was days after she received her correct item! People have different ideas about the condition and wearability of second-hand clothing. Press J to jump to the feed. Buyers like to know youre sincere. It may not display this or other websites correctly. I opened a case, they sent the seller a new label to send the correct item. But with it not refreshing, its very difficult. The given measurements dont match the buyers measurements. If you like what you read, you can support the blog by buying me a hot cocoa. 2. Select My Sales. Some Poshers recommend addressing the Poshmark employee instead of the buyer as it keeps things less personal and potentially lowers the risk of dialogue spiraling into an argument. Have you changed it back again? . Are cases annoying? The first one is to sell items that are over $25 each. We will give you a full refund if your item never ships or does not match the listing description. Since Ive sold thousands of items, Id say thats a pretty decent track record! Ive been selling and buying on Poshmark for a few months now and everything has gone smoothly. Another Banana Republic striped blouse. But we have heard your feedback. If you like all the other items, don't open a case! Any tips on how I should proceed? Bottom linebe professional. Amount may vary by promotion.***. When this feature first came out, a lot of people felt it was pushy. The item was listed as the wrong size, color, price, etc. A girl sent me two items in separate boxes both addressed to me, one with the product I ordered and the other a much more expensive item that was supposed to go to a girl in AZ posh sent me the label so I just repacked it and dropped it off at the post office to the other girl in AZ, so all should be well. I once had a buyer open a case stating that the jeans were missing a rivet. Yes I will be shipping back to her, once I know how. I'm fully expecting the 3rd to be another time waster-I cannot for the life of me understand it. I ordered a bundle of 5 items from a seller. I have never seen brand new designer fashions sell for so low (You can find brand new Ugg boots all day long for $60-$80!) If the seller sent the wrong item, poshmark can send them both a label. and our I am very nervous, I've worked very hard on closet :(, New comments cannot be posted and votes cannot be cast. I bet if Poshmark decided to go ahead and charge that buyer the price of the jeans for keeping them she might get them in the mail a little faster. Either way, make your decision and stick with it so back and forth communication remains consistent. Wendy pepe Please let me know @annabelle343 if the candle will be sent, then ill return this. $7.97 FREE Expedited (1-3 day) Shipping on orders over $500! Answer their questions promptly, send them a generous bundle discount, and ship quickly to make their buying experience ultra-positive. My order number is. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged . Select My Sales. Reason #3. Hopefully, you were thorough with the photos you originally uploaded to the listing. How should I return this? 1 | Not disclosing flaws The most common reason for return cases opening is that the seller didn't disclose everything that was wrong with an item. Here's the exact verbiage from Poshmark's return policy: If the seller can ship the right item, Posh will usually provide shipping labels so the buyer and seller can swap the items and make the bundle whole. My advice? Please let me know @annabelle343 if the candle will be sent, then ill return this. Then you see a charge on your credit card. Unfortunately, one of the items she went me was incorrect. SAME HERE. Of course they denied my return request. The buyer can screenshot negative comments and publicize any bad behavior. In all of the cases Ive had opened against me, only four have resulted in a return. This is sometimes a subjective issue since a lot of Poshmark is second-hand clothing. After a certain number of days, Poshmark automatically refunds the buyer if the seller never ships the item using the prepaid label issued by Poshmark. The seller pulled up a stock image of the dress online showing that the hem was manufactured that way. I found another of the same bag.just left the seller a message asking if it was still available. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. You can always re-list the item on Poshmark! TRYING TO GET MORE FOLLOWERS. Something went wrong." I've contacted Poshmark support, but I have not heard from them. Seller waits forever to ship, when the package finally arrives its a dress. You in? Full refund. I had to increase my advertising budget on my ecommerce store to try to stay competitive with the bigger stores. Try digging around the brands official website and screenshot any instances where it states that their clothes, indeed, are made in China. Click to follow this blog and receive notifications of new posts by email. I was suppose to be a white turtle neck sweater but she sent a regular sweater, both items are white and on her posh page so Im sure she just got confused. List Your Items. I dont think people need 3-day shipping they could do a 7-Day shipping to make the amount lower. While it stinks to lose out on the immediate income, you can easily relist the item using Poshmarks Copy Listing feature. like when your normally sharing your closet, it automatically refreshes to the next item. Everything You Need to Know. Create an account to follow your favorite communities and start taking part in conversations. The seller puts whatever they want in the package. 3 days from the arrival of your package. Thats typically if you want to return an item (Ex: you got the right item and it is damaged). After that poshmark even will put a charge to you for the shipping label. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window). A group for anything and everything related to Poshmark! Launch the Poshmark app Go to your Poshmark account (Tap on the Account Tab) Hit My Purchases Choose the order you want to return Select Order Inquiry or Problems Tap on Order Not as Described Select the reason for returning the item from the dropdown menu Add high-quality images of the product (with good lighting) as proof for your return claim 2/3 did not fulfill the order or think to communicate this to me. Go to your Account Tab (@username). A cancellation occurs before the item is shipped out. Likewise, if an order has still not shipped after 7 days from the time it was purchased, the buyer has the option to cancel the order on the 8th day. Can anyone tell me if theyre going to refund the cost of the shipping I paid or if I lose that? If you respond to the buyer, it could devolve into an argument as you already both disagree about the item. I purchased not on poshmark but bonanza . How long is a Poshmark bid good for? A large following on Poshmark does NOT translate to more sales. As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. Just be patient and try to focus on other aspects of your business in the meantime. Create an account to follow your favorite communities and start taking part in conversations. Let me know if you have any questions! If you accidentally ship an order to the wrong person you can report the problem directly through your account. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You may have pictures of the item not shown in the original listing. Still bitter that the other girl got her dress and got to keep my jeans, but if a mix up like this ever happens again Ill make sure to hold onto the other persons item until I get mine first. Just annoyed about this situation . Sure. Saying, Im sorry can sometimes come across as admitting you are at fault. Where can I find out whats going on? Ive noticed that it can take longer if, say, the case gets opened on a Friday since Poshmark employees are likely not working on them over the weekend. When someone opens a case against you on Poshmark, you might be shocked and wonder whats your next step. Most buyers are honest people who want what they purchase, but there are scammers out there that do things like this. Note, this doesn't opt you into Poshmark-related emails. Opening a case IS necessary. Why? how did you ship back? She would never respond to the seller. Thank you! The Poshmark company and e-commerce website is a legitimate business where buyers and sellers can share used clothing online. Select More Actions. However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. If youre a smoker or you own pets, thats another thoughtful piece of information to add so buyers know what to expect and can accommodate any allergies. But if the seller would have accepted my bid, PP would have paid her. The seller receives a completely different item. Same thing happened to me! Still no information involving my jeans, tracking still hasnt changed at all from when they sent her the label. Case: The item is a different color from the pictures. Which I understand but is super annoying when its only 1 item out of a bunch that has an issue. How can she claim this after accepting the order to begin with? But your business will not come crashing to the ground because of a few returns (and if it doesits time to rethink the sustainability of your current business strategy). I purchased not on poshmark but bonanza . I help women save money and make money in everyday ways to meet their money goals. A buyer opened a case stating that a sweater must be counterfeit because the inner label said it was made in China, but all items by that company are made in the US. I received the wrong item from a seller in the mail yesterday. I used Paypal. When a buyer opens a case, she submits a reason and evidence for the return request. I must've gotten a little confused in the process and sent a size Large instead of the XL. 5) Make offers to likers. I asked her again Thursday and once again no reply. I received the wrong item from a Poshmark seller thewhitedaisy. ; Select My Addresses. Welcome to #thePoshLife, a blog by Poshmark! If you're still spending time sharing to parties, trying to gain followers, sharing other Poshmark sellers' items, or spending ungodly amounts of time completing all the . 24 Must-Have Items for the Online Reseller, 15 More Tips to Become a Top Seller on Poshmark. 24 Things to Do When Your Poshmark Items Arent Selling + Checklist! The seller on Poshmark mailed my package to the wrong address and usps is sending. I accidentally purchased * or * items on Poshmark, they were cancelled and not sh. Most of my items I sell are brand new and I am unable to compete with those prices on my Posh app. I have read many post on this and there are a lot of no returns where the buyer does not send back the wrong item. So whether this is your first case or your fifth, Ill tell you everything you need to know about Poshmark cases and what to do if one is opened against you. A disturbing experience made me question whether this wildly popular shopping website is really safe. Hayley Peterson. makes a series of notes reminding myself to double check items. So posh approves the return but give me only 2 business days to ship it back. Like this post? I was trying to contact a seller with the same issue and it posted here, apologies! Hair on item. I am going through that now unfortunately. She claims shes sorry and got them mixed up, and Posh tells me to use the shipping label they emailed to me to send the dress back to the correct buyer and that she will do the same with my jeans that she received. This is my daughter first time ordering from Poshmark . After all, they can see all of your responses. Trades and Offline Transactions. One time as a seller I accidentally mixed up two orders and it was a very upsetting experience - one buyer was awesome, reshipped the item immediately to the correct buyer, and I kept in touch with her to give her any updates on the situation. By simply understanding what you're doing wrong and making a few vital tweaks to your Poshmark businessyou could be sailing on the seas to success in no time. Poshmark doesnt allow returns of one item in a bundle or a partial refund. All I have as the address that it was sent from. You are using an out of date browser. I don't use PM so I'm asking this question out of curiosity. . After all, cases happen to the best of us! JavaScript is disabled. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. If the received item is of the wrong size, or if you change your mind about the product or make a trade offline, they will . 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